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How to complain.If you might be unhappy by having a monetary item or solution, it is possible to whine.

We usually do not investigate individual complaints, however the economic companies we regulate should have a procedure in position for resolving disputes with regards to clients.

These firms must respond to you also within set due dates.

If you should be unhappy by having a product that is financial service, follow these 4 actions to building a grievance.

If you are working with a company in the EEA, discover more about how exactly to whine.

Step one: Contact the firm straight

It is best to first ask the firm to put things right if you have a complaint about a firm.

Contact them as quickly as possible in writing, so that you have actually accurate documentation of that which you and so they say.

Whining up to a monetary solutions firm

As a whole, monetary solutions firms we control must react to your issue on paper within 2 months.

You must be told by them if the issue is successful or why they want additional time to analyze the problem

Whining up to payment service provider or e-money issuer

Payment Service services and e-money issuers must generally answer particular forms of issue within 15 company times.

The firm must send a response explaining the reasons for the delay if a final response cannot be provided within 15 business days for reasons beyond the control of the firm. More…